Refund policy

Returns Policy – Buzz Me

Due to the intimate nature of our products, we do not accept returns or offer refunds on any items once they have been dispatched. This policy is in place to protect the health, safety and peace of mind of all our customers.

All sales are final.

Hygiene & Safety Policy

For hygiene reasons, we are unable to accept returns on any used or unused products, whether opened or sealed. This includes change of mind, personal dislike, or compatibility reasons. We take product safety seriously and cannot resell or handle returned intimate items.

Damaged, Faulty or Incorrect Items

We want you to love your Buzz Me experience. If your item arrives faulty, damaged, or we’ve sent the wrong item, please contact us within 7 days of delivery at team@buzzme.com with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the fault/damage

If the item is confirmed to be faulty or incorrect, we will offer a replacement at no additional cost. Replacements are provided at our discretion and do not apply to damage caused by misuse, wear and tear, or failure to follow product instructions.

Exchanges & Refunds

  • We do not offer exchanges.

  • We do not issue refunds unless a product is confirmed to be faulty and no suitable replacement is available.

  • Gift cards are non-refundable.

European Union Customers

In accordance with EU consumer law, certain goods are exempt from 14-day cooling-off returns — this includes sealed personal hygiene products such as sex toys once unsealed after delivery. Therefore, Buzz Me orders shipped to the EU are also non-returnable unless faulty.

Contact Us

If you have any questions or concerns, reach out to us at team@buzzme.com